Make a Suggestion or Complaint

We aim to provide a high standard of care and always try to give you the best service possible, but there are times when you may feel this has not happened.

This page explains what to do if you have a complaint about the services we provide.

Suggestions

We welcome all suggestions on how to improve our services. We will take on board any comments you have, however, please bear in mind that that suggestions often have a knock on effect to several working solutions, so cannot always be implemented. 

How to complain

We hope that most problems can be sorted out easily and quickly, often at the time that they arise and with the person concerned. If your problem can not be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible.

Complaints should be addressed to the Practice Manager, Kathy Congdon. Alternatively you may ask for an appointment with Mrs Congdon in order to discuss your concerns. You can use the complaints form provided on this website should you wish. Alternatively, you can pick up a complaints pack from reception.

What we shall do

All complaints will be acknowledged within two working days and will initially be dealt with in-house. Our aim is to have looked into your complaint, usually within ten working days of the date when you raised it with us. We shall then be in a position to offer you an explanation.

Complaining on behalf of someone else

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. We require a note signed by the person concerned, unless they are incapable (because of illness) of providing this.

Complaining online

You can if you wish use our suggestions and complaints form on this website in the patient toolbox section to make a complaint or suggestion.