Practice Manager

Kathy Congdon

Kathy's role is to keep the whole surgery running smoothly, whether it be a financial or clinical matter. You may contact Kathy about non-clinical aspects of your healthcare or a matter involving the surgery if you wish to make a comment on your experience in the surgery.

Reception Manager

Pat Cowling

Pat Cowling is our Reception Manager. This means that she keeps reception running smoothly, makes sure training has been undertaken and that all receptionists work together as a team. She's often found trying her best to organise the reception rota around everyone's personal commitments!

IT Manager

Graham Ray

From building this website, to focusing on direct patient care and trying to fix computer problems (though usually making them worse!) pretty much anything IT related lands on my desk!

Healthcare Assistants

Hannah Williams, Sharon Hart, Sharon Frost

The Healthcare Assistants are here to help you with your day to day healthcare. You will meet a Healthcare Assistant if you require your blood taking, need to have a quick height and weight check or need help with day to day healthcare.

You may not have heard of Healthcare Assistants before and may see them in differing roles in the surgery, but rest assured they have been through intensive, out of surgery training and are all qualified Health Assistants.

Admin Team

Our Admin Team is made up of Clerical, Secretarial & Administrative staff. Not only will you find them munching on biscuits and drinking copious amounts of coffee and tea, but you will also find them working behind the scenes, keeping everything running smoothly. From typing letters, to entering clinical data, organising the doctors schedules to sending out the letters you receive.

Reception Team

Our Reception Team are a hard working, dedicated team who will do their very best to fulfil your requests.

They carry out a variety of duties and never have a minute to spare! From answering the phones and dealing with both patients and healthcare professionals, making appointments, dealing with your test result requests, reception are usually the first port of call, for both our patients and the GPs!

Polite reminder:
Please bear in mind that receptionists are carrying out their duties as per their contract with the surgery. If a receptionist advises that she cannot help any further with your query, this is not because he/she does not want to, but because they are not allowed or do not have the means to help you any further. Receptionists, although having basic medical training, are not doctors and cannot tell you exactly what your blood test result means unless a GP has instructed them to do so.

We are also noticing an increase in verbal abuse towards our receptionists. We run a Zero Tolerance policy on violent and abusive patients. If you are found to be abusive or violent towards reception or any member of staff, you could be struck off our list.