Our Reception Team are a hard working, dedicated team who will do their very best to fulfil your requests.

They carry out a variety of duties and never have a minute to spare! From answering the phones and dealing with both patients and healthcare professionals, making appointments, dealing with your test result requests, reception are usually the first port of call, for both our patients and the GPs!

Polite reminder:
Please bear in mind that receptionists are carrying out their duties as per their contract with the surgery. If a receptionist advises that she cannot help any further with your query, this is not because he/she does not want to, but because they are not allowed or do not have the means to help you any further. Receptionists, although having basic medical training, are not doctors and cannot tell you exactly what your blood test result means unless a GP has instructed them to do so.

We are also noticing an increase in verbal abuse towards our receptionists. We run a Zero Tolerance policy on violent and abusive patients. If you are found to be abusive or violent towards reception or any member of staff, you could be struck off our list.