Your View

24th March 2011

The staff at Dartmouth Medical Practice would like to thank everyone who took the time to answer the survey we recently placed on this website.

The results are really helpful and we have already taken steps to address some of the issues raised. It's interesting to know that what we think are the issues are often different to the issues that really matter to patients, and asking you is the only way we can gauge how to improve.

We have obviously had many varied responses, however, we were able to pick up on running themes.
 

Appointments
We received lots of useful comments on the appointment system, and while we are unable to cater for every wish, we have already taken your comments on board and we hope to make several changes with immediate effect.
 

Telephones
We appreciate that telephoning the surgery can be difficult at peak times. Therefore, we have taken steps to speak to our telephone supplier about trying to improve our system.

Last year we compiled some facts and figures on the amount of calls we receive. These figures can be viewed by clicking here

As a side note, we receive a very high volume of calls between 08:30 and 09:00. Therefore, it would be helpful, if possible, to call slightly later.

 

Online Appointments
This is something a lot of you asked for, and it is something we plan to implement. However, it is important that we make changes to the appointment system, before offering online appointments.
 

Waiting Room Music
We have now made changes to our waiting room music. Although unable to cater for every preference, we do hope to have catered for the comments that we received.
 

I can't see the doctor I wish to see
While you will always be able to see a doctor, we are unfortunately unable to have every doctor running surgeries when patients wish to see them. We hope the changes we are implementing to the appointment system may help in this situation.
 

Parking
This is frustrating for patients and staff alike. Unfortunately, as we are sure you will understand, parking is difficult throughout Dartmouth and this is not something we, as a surgery, can fix.

Once again, thank you for taking the time to fill in our survey. If you have not taken part, and wish to do so, we will leave the survey active for the next couple of months.
 

Responses compiled by Dr A Morris and Graham Ray.
 

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Take Survey

Name

Are you a Patient?


Ratings
 

How would you rate the surgery generally?


How would you rate the time it takes to answer your telephone calls?


How would you rate your consultation with our GPs?


How would you rate your consultation with our Nurses?


How would you rate your consultation with our Healthcare Assistants?


How would you rate your interaction with our Receptionists?
 

How would you rate your consultation with any administrative staff?


Your Views
 

Question 1: Do you have any views on what we could do to the surgery surroundings and premises to make your time in the surgery a better experience? 

 

Question 2: When having a consultation with a clinician, is there anything the clinician could do better, or anything you wish to pass praise on so we can ensure we carry on doing it?

 

Question 3: Does our appointment system work for you? What works best? What doesn't work quite so well? Please do bear in mind that we do have to follow strict criteria on the types of appointments we offer. We have to offer several appointment types, e.g. telephone consultations, appointments to see a GP within 48 hours, and appointments which allow you to book ahead for follow ups.


 Question 4: In general, what currently doesn't work for you? It could be anything!


Question 5: And in general, what does work for you? We need to know to make sure we continue to do it!


 Your view: For anything which you feel does not fit into the above questions, please feel free to comment below.


Thank You so much for taking the time to complete this survey.

 

 

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