We as a team at Dartmouth Medical Practice are committed to giving the best possible health care. The purpose of this charter is to set out the services we offer and what to expect of our patients in order to provide these services.
We undertake to provide you with medical care as detailed in our contract with the Clinical Commissioning Group.
What we provide…
- You will be seen by a doctor for an urgent problem on the day that the problem occurs.
- You will receive a consultation with a doctor within 48 hours for a normal (non urgent) consultation.
- We will try to ensure you wait no longer than 40 minutes after your appointment time before being seen. If the wait is longer, an explanation will be given.
- In the event of a doctor having to deal with an emergency you will be informed and offered a new consultation if appropriate.
- If you have a medical condition that requires a repeat prescription, it will be ready for you to collect within two working days of request.
- Urgent home visits will be carried out or telephone advice given on the day of the request.
- Patients have the right to access their health services records, subject to limitations in the law. If you require access to your notes please ask your GP in writing.
- We guarantee that all patients will be dealt with in a friendly manner by all staff.
- The surgery will remain clean and well decorated and your privacy will always be respected. Facilities for disabled patients will always be available and additional assistance will be given if required.
- You have the right to be referred to a specialist if the GP thinks it necessary and to be referred for a second opinion if you and the doctor think it is desirable.
What we ask of our patients:
- Please notify the practice in good time if you are unable to keep an appointment. The appointment can then be offered to another patient.
- Please treat all members of the team with the respect and dignity they deserve. Members of our team are following protocol. Any abuse will not be tolerated.
- Please notify the practice of any changes of address or telephone number. This information could be vital in an emergency.
- Please arrive on time for your appointment.
- Please understand that it is not the receptionists fault if the doctor is delayed.
- Please make requests for prescriptions in good time.
- Please understand that requests for visits between the hours of 6pm and 8am and at weekends should only be made in the case of genuine acute emergencies.
- Please follow the complaints procedure available from reception or our website for making a complaint, please do not complain or get angry with the receptionists. This behaviour will not be tolerated.